GEPCO Helpline

Electricity problems can occur without warning, whether it is a power outage, voltage fluctuation, a damaged transformer, or an incorrect electricity bill. In these situations, the GEPCO Helpline provides consumers with a quick and reliable way to report issues and receive assistance from the relevant customer support team.

The Gujranwala Electric Power Company (GEPCO) supplies electricity to millions of consumers across Gujranwala, Sialkot, Gujrat, Hafizabad, Narowal, and Mandi Bahauddin. To ensure better customer service, GEPCO offers a centralized emergency helpline, regional complaint numbers, and customer support offices to help consumers resolve electricity-related issues efficiently.

Whether you need to report a power failure, register a billing complaint, or inquire about a new electricity connection, this guide explains how to contact GEPCO customer service and find the correct helpline number for your area.

GEPCO Helpline Number

GEPCO has established several customer support channels to assist consumers with electricity-related concerns. The company operates an emergency helpline as well as regional complaint offices to ensure complaints are directed to the appropriate team.

Official GEPCO Helpline Numbers

Service	Contact Number
GEPCO Emergency Helpline	118
GEPCO Headquarters	055-9200505
Crisis Management Cell	055-9200515

Before contacting the helpline, keep your electricity bill with you. Your 14-digit Reference Number, customer name, and address help the support staff locate your account quickly and resolve your complaint more efficiently.

GEPCO Complaint Helpline

The GEPCO complaint helpline is available for reporting common electricity-related issues, including:

• Power outages
• Voltage fluctuations
• Incorrect electricity bills
• Faulty electricity meters
• Transformer faults
• Broken electricity poles
• Damaged power lines
• New connection inquiries

When registering a complaint, clearly explain your issue and include your consumer reference number and contact details.

GEPCO Emergency Contact Number

For urgent electricity emergencies, consumers should immediately contact the GEPCO Emergency Helpline (118).

Emergencies may include:

• Fallen electricity wires
• Sparking transformers
• Fire caused by electrical equipment
• Broken electric poles
• Exposed live cables
• Dangerous electrical faults

Never attempt to repair electrical equipment yourself. Always report such incidents to GEPCO immediately for public safety.

GEPCO Customer Support Timing

GEPCO customer service offices generally operate during official working hours for services such as billing inquiries, new connections, and account-related matters.

Emergency complaints, especially those involving power failures or electrical hazards, are handled as quickly as possible through the emergency response system.

How to Contact GEPCO Customer Service

GEPCO provides multiple ways for consumers to contact customer support depending on the nature of their issue.

Call the GEPCO Helpline

Calling the helpline is the quickest way to register most electricity complaints.

Before calling, keep the following information ready:

• Consumer Reference Number
• Customer Name
• Complete Address
• Mobile Number
• Description of the problem

Providing accurate information helps the customer support representative process your complaint more quickly.

Visit the Nearest GEPCO Office

Some services require consumers to visit their nearest GEPCO customer service office.

These services include:

• New electricity connection
• Load extension
• Name transfer
• Bill correction
• Meter replacement
• Security deposit matters

Always carry your CNIC and a recent electricity bill while visiting the office.

Contact GEPCO Through Email

Consumers may also contact GEPCO through its official email support for non-emergency inquiries.

Email communication is suitable for:

• Billing complaints
• Complaint follow-up
• General inquiries
• Document submission
• Customer feedback

When sending an email, mention your reference number and explain your issue clearly to help the support team understand your request.

GEPCO Complaint Registration

Registering a complaint with GEPCO is a simple process that usually takes only a few minutes.

Follow these steps:

1. Call the GEPCO Helpline or your regional complaint office.
2. Provide your 14-digit Reference Number.
3. Explain the issue in detail.
4. Share your contact information.
5. Note your complaint reference number for future follow-up.

Consumers commonly register complaints for:

• Electricity outages
• Incorrect billing
• Low or high voltage
• Meter faults
• Transformer failures
• Damaged electricity lines
• New connection delays

Keeping your complaint number safe allows you to check the status of your request later if necessary.

GEPCO Regional Complaint Numbers

Consumers can also contact the nearest regional office for quicker assistance.

Gujranwala Helpline

Consumers living in Gujranwala can contact:

Phone: 055-9200597

This office handles complaints regarding electricity outages, billing issues, meter problems, and transformer faults.

Sialkot Helpline

Consumers in Sialkot can contact:

Phone: 052-9250693

The office assists with electricity supply interruptions, voltage fluctuations, billing disputes, and customer service inquiries.

Gujrat Helpline

Consumers in Gujrat may contact:

Phone: 053-9260290

This office handles electricity complaints, new connections, meter inspections, and billing issues.

Hafizabad Helpline

Consumers in Hafizabad can call:

Phone: 0547-523421

The regional office assists consumers with power failures, bill corrections, transformer maintenance, and electricity supply complaints.

Narowal Helpline

Consumers in Narowal can contact:

Phone: 0542-412666

The office responds to complaints regarding damaged power lines, electricity interruptions, faulty meters, and voltage issues.

Mandi Bahauddin Helpline

Consumers in Mandi Bahauddin may contact:

Phone: 0546-509822

The office provides customer support for billing inquiries, electricity outages, new connections, and technical complaints.

Contacting the appropriate regional office often helps resolve complaints more quickly because local staff is familiar with the electricity network in their respective service areas.

Frequently Asked Questions

What is the GEPCO helpline number?

The official GEPCO Emergency Helpline is 118. Consumers can also contact the GEPCO Headquarters at 055-9200505 for general customer support and inquiries.

How can I register a complaint?

You can register a complaint by calling 118, contacting your nearest regional complaint office, or visiting the nearest GEPCO customer service center. Keep your electricity bill and reference number ready before contacting customer support.

Is the GEPCO helpline available 24/7?

Emergency services for urgent electricity faults are generally available whenever required. However, customer service offices for billing, new connections, and administrative matters operate during official working hours.

How long does complaint resolution take?

The resolution time depends on the type of complaint. Simple billing issues may be resolved quickly, while technical problems such as transformer replacement or damaged power lines may require additional time. Providing complete and accurate information helps speed up the complaint process.

Conclusion

The GEPCO Helpline makes it easier for consumers to report electricity-related problems and receive timely assistance. Whether you need to report a power outage, faulty meter, billing issue, or damaged transformer, GEPCO offers multiple support channels, including the 118 Emergency Helpline, headquarters contact numbers, and regional complaint offices across Gujranwala, Sialkot, Gujrat, Hafizabad, Narowal, and Mandi Bahauddin. By keeping your consumer reference number ready and contacting the appropriate office, you can ensure your complaint is processed more efficiently and resolved as quickly as possible.